Who to contact
- Your water supply, bill amount, meter or a leak: contact your water company. In the app, open Help & requests and raise a request. It goes straight to them and you can follow its progress there.
- Problems with the app: signing in, codes not arriving, something not working. Email support@livnox.com. Tell us which app you use, your phone model and what happened; a screenshot helps. We aim to reply within two working days.
- Technical questions from companies: set-up, data import or integrations. Email tech@livnox.com.
Signing in (households)
- Your login is created by your water company. You can't sign up on your own. Sign in with your mobile number and password.
- First time? Tap First time signing in? and enter your mobile number. We send a code to the contact details your water company has on record. Enter it and choose your password.
- Forgot your password? Tap Forgot password?. It works the same way.
- No code? Check your spam folder and wait a minute before you tap Resend code. If your water company doesn't have your current details, ask them to update them.
- Several connections on one number? Two houses, or two companies: after signing in, you choose which connection to open.
Signing in (water company staff)
- Your login is created by your company's owner or admin. Sign in with your email and password.
- Forgot your password? Tap Forgot password? and we email you a code, or ask your company admin to reset it.
- Interested in NeerLink for your company? Speak with our team.
Paying your bill
Pay your water company the way it accepts payment, then it records the payment against your bill. If your company has switched on online payment, you will see Pay now on the bill in the app. If a payment looks wrong, see our Refund & Cancellation Policy.
Notifications
To get alerts for new bills, replies and announcements, allow notifications when the app asks, or turn them on in your phone's settings. Staff can also switch them on under Profile → Push notifications.
Your data and your account
Read our Privacy Policy. To delete your login, open the app and go to Profile → Delete my account. If you can't sign in, email support@livnox.com and we'll delete it within 7 days. Your water company keeps the records it needs for billing and accounting, such as bills and payments. A company owner must make another admin the owner first.