NeerLink is a platform that privately run water-supply companies in Kerala use to manage their consumers, meter readings, bills and payments. It is built and operated by Livnox Media LLP ("Livnox", "we", "us"), Building No./Unit No. 37/1465, Ponekkara, Edapally, Kochi, Kerala 682024, India. This policy covers the NeerLink app for households, the NeerLink Business app for company staff, and the NeerLink websites. We process personal data in line with India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
Who is responsible for your data
If you are a water consumer, your water company decides what information it keeps about your connection and why, and we store and process it on the company's behalf. For company staff accounts, and for how the platform itself works, we are responsible. Either way, you can contact us at support@livnox.com.
What we collect
| Data | Why |
|---|---|
| Account details: name, email, phone number, and a password stored only as a one-way hash | To let you sign in, and to send sign-in codes and account notices. |
| Connection details, entered by your water company: service address, ward and local-body details, meter number and, optionally, the map location of the premises | To run your connection, and to help staff find your premises. |
| Usage of the water service: meter readings, bills, payments, connection status changes, and requests you raise, with any photos you attach | To calculate your bills, show your history and handle your requests. |
| Meter photos and location, from the Business app only | Staff can attach a meter photo and the phone's location to a reading, so the company can check it was taken at the premises. The household app does not collect your location. |
| Company details: owner and staff names, contact details, role, business and GST details, and bank details for settlement | To review and approve companies, and to run their accounts. |
| Device information: a notification token if you turn notifications on, and basic technical logs such as times and errors | To send notifications, and to run and secure the service. |
| Language preference | To show the app and send messages in your language. |
We don't use advertising identifiers, show third-party ads or sell your personal data.
Payments
Where a water company offers online payment, it is processed by a payment partner (Razorpay or PhonePe), and the money goes to that company's own merchant account. Your card, UPI PIN and bank details are entered with the payment partner and your bank; NeerLink never sees or stores them. We receive only the payment status, amount and reference number.
Who we share it with
- Your water company and its authorised staff: the company you have a connection with, and only that company.
- Service providers who run parts of NeerLink for us under contract: cloud hosting and storage (Amazon Web Services, India region), email and push notifications (Google, Firebase), WhatsApp message delivery (Meta), network and security (Cloudflare), and payment partners. They may use the data only to provide their service to us.
- Authorities, when the law requires it, or to prevent fraud and protect users.
How long we keep it
Account details are kept while your account exists. Billing and payment records are kept by your water company for as long as it needs them for accounting and legal purposes. Technical logs are kept for a limited time.
Deleting your account
You can delete your login at any time in the app (Profile → Delete my account), or by email. See Support. Records your water company must keep, such as bills and payments, stay with the company.
Security
Data is sent over encrypted connections (HTTPS), passwords are stored only as hashes, sensitive credentials are stored encrypted, and access inside each company is limited by staff role. One company can't see another company's data. Photos are private and shown only to people allowed to see them.
Your rights
You can ask to see the personal data held about you, have it corrected or completed, have it erased where it is no longer needed, withdraw consent where we rely on it, and nominate someone to exercise these rights for you. Contact your water company, or us at support@livnox.com. We reply within 30 days. If you are not satisfied, you may complain to the Data Protection Board of India.
The neerlink.in website does not use advertising or tracking cookies.
Children
NeerLink is meant for adults managing a household water connection or working for a water company.
Changes
If we change this policy, we will update the date above and tell you in the app about significant changes.
Contact and grievances
Questions or requests about your data: support@livnox.com. Grievance Officer: Ifthiqur Thoombath, ifthi@livnox.com. We acknowledge complaints within 24 hours and resolve them within 15 days. More on the Contact Us page. See also our Terms of Use.